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Enabling value delivery in the service sector

The service industry is characterized by the human element—building a team of knowledgeable, attentive people to engage customers and deliver unsurpassed personal value. The modern service industry is also characterized by interactive Internet sites and electronic media applications that extend the power and reach of human contact. Crawford/Mikus knows how to generate results by blending the power of people and the potential of e-services, with outputs that highlight the consultative value of team members.